Help at Home Recognized by Gartner’s Eye on Innovation Awards Program
Accolades Highlight Home Care Innovation Improves Client Health and Wellbeing
[CHICAGO, Ill. – Oct. 15, 2024] – Help at Home, the leading national provider of innovative, in-home, person-centered care, announced today that the company was recognized as a technology innovator finalist by the Gartner 2024 Eye on Innovation Awards Program. The annual competition recognizes the use of emerging and innovative technology that improves health, cost and efficiency.
Help at Home was recognized in this prestigious competition for its first-of-its-kind Care Coordination program and its technology designed to “do more for more”. This is one of the significant initiatives from the company’s transformational journey to advance the delivery of in-home care, investing in technology and innovation to reinvent the delivery of personal care services to vulnerable populations who want to age in place in their own homes.
The innovation behind the Care Coordination program leverages technology to capture caregiver insights into clients’ broader needs such as food, transportation and housing insecurity, as well as gain insight into subtle changes in health that when addressed early can prevent hospitalization. The technology allows for real-time interventions that reduce emergency room visits, inpatient stays and overall cost of care; extending its clients’ ability to live at home in their community longer – nine months longer than clients who are not participating in the Care Coordination program.
“We’re honored to be recognized for the work we’re doing to advance home care,” said Help at Home’s Chief Clinical Officer Marianne Longo. “Through this innovation, our Care Coordination program offers a high-tech, high-touch approach to support clinical care teams who can better assess and act on interventions that reduce adverse incidents, avoid hospitalizations and address health inequities.”
During the Care Coordination program’s first year, it captured more than 1 million observations and 4,000 proactive interventions that were responsible for declines in ER visits, declines in inpatient admission and 50% improvements in client depression, among other measures.
“I’m proud of the successful collaboration between our IT and Care Coordination teams that enabled us to customize a system that’s positively impacting the health and wellbeing of our home care clients,” said Help at Home’s Vice President of Enterprise and Integration Services Stephen Bergeron. “We’ve been able to harness multiple data streams that drive predictive modeling for outcomes that improve quality of care and cost outcomes for the entire health care ecosystem.”